Warranty
How long is my iPod covered by Apple's warranty?

Your iPod is covered for one year by Apple's Limited Warranty for iPod. Warranty service for eligible repairs is available at no charge for twelve months from the date of original retail purchase (”date of purchase”). A $29.95 shipping and handling fee will apply to all warranty repairs performed 180 days after date of purchase. If you have purchased an AppleCare Protection Plan for iPod ("APP for iPod"), there will be no shipping and handling fee.

 
How can I tell if my iPod is in-warranty?

All iPods are covered by Apple's Limited Warranty for iPod for one year from the date of purchase. To determine your warranty coverage enter the serial number of your iPod in the "About Your Support Coverage" section on the Apple Support site. Apple may need to examine your proof of purchase document to verify your iPod's warranty status.

 
How much will my in-warranty service be?

Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase. A $29.95 shipping and handling fee will apply to all warranty repairs performed 180 days after date of purchase. If you have purchased the APP for iPod, there will be no shipping and handling fee. After you return your defective iPod, Apple will examine the iPod to confirm that the failure is covered by Apple's warranty or APP for iPod.

 
What if I don't have a credit card?

If you do not have a credit card, please take your iPod to your local Apple Store location for help with warranty service.

 
Can I extend service coverage on my iPod beyond the warranty?

APP for iPod extends the service and support coverage for the iPod, its included accessories, and iTunes software to up to two years from the iPod date of purchase. APP for iPod must be purchased while the iPod is covered under Apple's Limited Warranty for iPod.

 
My iPod warranty has expired. What are my service options?

Apple offers two service options for iPods that are no longer within warranty. If your iPod, iPod mini, iPod touch, or iPod nano requires service only because the battery's ability to hold an electrical charge has diminished, Apple will replace your iPod for a service fee of $59, plus $6.95 shipping. If your iPod touch requires service only because the battery's ability to hold an electrical charge has diminished, Apple will replace your iPod for a service fee of $79, plus $6.95 shipping.

 
What kind of activities will void my warranty?

Apple's Limited Warranty for iPod excludes coverage for damage resulting from accident, unauthorized service and unauthorized modifications. Please review the warranty for further details.

 
Does Apple's warranty cover my iPod service?

If Apple provides service under warranty, the terms of the warranty and applicable provisions of law will cover defects in materials and workmanship that arise during the warranty or 90 days after iPod service, whichever provides longer coverage for you. If iPod service is provided outside of warranty, Apple warrants that the replacement iPod will be free from defects in materials and workmanship for 90 days from the date of the iPod service.

 
One of my iPod accessories isn't working. Can I order a replacement?

Yes. Complete the iPod service request form on our website. You may be charged for the replacement accessory, local taxes and $6.95 for shipping, if your iPod is no longer covered by Apple's Limited Warranty for iPod. You may also visit the Apple iPod Store to find the accessory that you need.

 
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